General FAQ’s
All our Professional Range Products, SpeedDeck Staging Range, and some of our Tempo Range Products are manufactured in the UK at our factory in Essex.
Some of the Tempo Range Products are designed in the UK, and manufactured in China and Taiwan.
We keep most of our Tempo Range products in stock and can typically dispatch within 1 week of the date of order.
For products we do not keep in stock, the lead time can vary between 4-12 weeks. Please contact us with your enquiry for a specific date.
On our website we accept payments in GBP (£), USD ($), and EUR (€).
For any questions relating to this, please contact us.
Most products are despatched from our UK warehouse.
We also stock selected products in our U.S. warehouses. Orders of these products, with a U.S. or Canadian shipping address are despatched from here.
We may despatch your order from different warehouses depending on stock.
For more information you can contact us.
We do not offer a hire service of our products; however, there are companies worldwide who hire our products out. For more information visit: Where To Hire.
We offer a 2-year manufacturer’s warranty on our electronic products and a 5-year manufacturer’s warranty on our music stands, staging and chairs.
You can find our returns policy here.
We offer a repair service on products within their warranty period as well as a chargeable service on products that are out of warranty.
Please contact us with details of your product for more information.
Our office is open between 8.30am – 5pm (GMT) Monday – Friday.
You can contact us by emailing sales@ratstands.com or calling us +44 (0)20 8741 4804
Product Support Videos
Alto Stand
Please note: due to the design of our stands with telescopic stems, the two small grub screws at the top of the stem, may become loose over time from using the tray or head section to pull the stem up. Therefore, these stands may occasionally need some minimal maintenance by using a 2.5mm Allen key to tighten the screws.
How to assemble the Alto Stand
How to fix the stem on the Jazz and Alto Range
How to replace the tray on the Alto Stand
Concert Stand
How to assemble the Concert Stand
How to adjust the stem friction on the Concert Stand
FM Microphone Stand
Please note: due to the design of our stands with telescopic stems, the two small grub screws at the top of the stem, may become loose over time from using the tray or head section to pull the stem up. Therefore, these stands may occasionally need some minimal maintenance by using a 2.5mm Allen key to tighten the screws.
How to assemble the FM Microphone Stand
Jazz Stand
Please note: due to the design of our stands with telescopic stems, the two small grub screws at the top of the stem, may become loose over time from using the tray or head section to pull the stem up. Therefore, these stands may occasionally need some minimal maintenance by using a 2.5mm Allen key to tighten the screws.
How to assemble the Jazz Stand
How to replace the tray on the Jazz Stand
How to adjust the tray friction on the Jazz Stand
How to fix the stem on the Jazz and Alto Range
How to replace the base on the Jazz Stand
Jazz Stand Pro
Please note: due to the design of our stands with telescopic stems, the two small grub screws at the top of the stem, may become loose over time from using the tray or head section to pull the stem up. Therefore, these stands may occasionally need some minimal maintenance by using a 2.5mm Allen key to tighten the screws.
How to assemble the Jazz Stand Pro
How to replace the tray on the Jazz Stand Pro
How to adjust the tray friction on the Jazz Stand Pro
How to fix the stem on the Jazz and Alto Range
Jazz Tablet Stand
Please note: due to the design of our stands with telescopic stems, the two small grub screws at the top of the stem, may become loose over time from using the tray or head section to pull the stem up. Therefore, these stands may occasionally need some minimal maintenance by using a 2.5mm Allen key to tighten the screws.
How to assemble the Jazz Tablet Stand
How to upgrade the Z3 Stand to the Jazz Tablet Stand
Please Note:
Although it is possible to replace the head section on an existing Jazz Range Stand, we do not recommend frequently changing these sections.
Please be aware that our manufacturer’s warranty will not cover any parts lost or damaged if the head and tray is interchanged repeatedly.
How to fix the stem on the Jazz and Alto Range
Microphone Boom Stand
Please note: due to the design of our stands with telescopic stems, the two small grub screws at the top of the stem, may become loose over time from using the tray or head section to pull the stem up. Therefore, these stands may occasionally need some minimal maintenance by using a 2.5mm Allen key to tighten the screws.
How to assemble the Microphone Boom Stand
How to fix the stem on the Jazz and Alto Range
Opera Conductor's Stand
How to assemble the Opera Conductor’s Stand & Light
Opera Stand
How to assemble the Opera Stand and Light
Performer3 Music Stand
How to assemble the Performer3 Stand
How to attach the Performer3 Additional Lip
How to adjust the stem friction on the Performer3 Stand
How to interchange the Performer3 Range Stands
Performer3 Tablet Stand
How to assemble the Performer3 Tablet Stand
How to adjust the stem friction on the Performer3 Stand
How to interchange the Performer3 Range Stands
Scherzo Stand
How to assemble the Scherzo Stand
Z3 Tablet Stand
Please note: due to the design of our stands with telescopic stems, the two small grub screws at the top of the stem, may become loose over time from using the tray or head section to pull the stem up. Therefore, these stands may occasionally need some minimal maintenance by using a 2.5mm Allen key to tighten the screws.