Shipping Information

We currently offer shipping to addresses in the UK, Europe, USA, and Canada for orders placed on our website (exclusions apply).

For shipping outside of these regions, please contact us to place an order, as we are able to ship worldwide.

We ship most orders from our UK factory based in Essex. 

We also have warehouses in California and Pennsylvania – only selected products are currently available to ship from here.

Orders are only dispatched on weekdays (Monday-Friday).

For in-stock products, orders are processed the next business day following the order date.

Specific product lead times can be found on the individual product pages in our online shop.

For orders dispatched from our UK warehouse, we aim to ship within 1-2 days of the order date.

For orders dispatched from our USA warehouses, we aim to ship within 3-5 days of the order date.

Please note that during promotional periods, order dispatch times may be longer.

For expedited shipping options, please contact us.

Products ordered on our online shop are shipped using an economy / ground service.

We currently offer FREE shipping to mainland UK addresses (exclusions apply) (please note: free shipping excludes SpeedDeck packages and certain promotional products).

For a full list of eligible postcodes for free shipping, please contact us.

Shipping costs to Europe, Channel Islands, Canada, and North America vary depending on the product and quantity ordered.

We offer special shipping rates for North America and Canada on selected products being sent from our U.S. warehouses (exclusions apply – please contact us for more details).

Accurate shipping costs will be displayed when you add products and a shipping address to the shopping basket.

For large quantity orders, we recommend to contact us for preferential shipping rates.

The shipping cost includes any applicable duties and taxes for orders placed on our website. 

Once your order is packed and en route to you, we will send you an email with a tracking number with tracking instructions.

You can also find the tracking information for your order on your account page of our website.

For standard orders, we offer refund and/or exchange within the first 28 days of your purchase, if 28 days have passed since your purchase, you will not be offered a refund and/or exchange of any kind (Exclusions Apply).

Read our full returns policy here.