General FAQ’s

All our professional range products, SpeedDeck Staging Range, and some of our Tempo Range products are manufactured in the UK at our factory in Essex.  

Some of the Tempo Range Products are designed in the UK and manufactured in China and Taiwan. 

We keep most of our Tempo Range products in stock and can typically dispatch within 1 week of the date of order.

For products we do not keep in stock, the lead time can vary between 4-12 weeks. Please contact us with your enquiry for a specific date. 

Most products are despatched from our UK warehouse. 

We also stock selected products in our U.S. warehouse. Orders of these products, with a U.S. or Canadian shipping address are despatched from here.

We may despatch your order from different warehouses depending on stock. 

For more information you can contact us.

We do not offer a hire service of our products; however, there are companies worldwide who hire our products out. For more information visit: Where To Hire.  

We offer a 2-year manufacturer’s warranty on our electronic products and a 5-year manufacturer’s warranty on our music stands, staging and chairs. 

You can find our returns policy here.

We offer a repair service on products within their warranty period as well as a chargeable service on products that are out of warranty.

Please contact us with details of your product for more information. 

Our office is open between 8.30am – 5pm (GMT) Monday – Friday.  

You can contact us by emailing sales@ratstands.com or calling us +44 (0)20 8741 4804 

Product Support Videos

Please note: due to the design of our stands with telescopic stems, the two small grub screws at the top of the stem, may become loose over time from using the tray or head section to pull the stem up. Therefore, these stands may occasionally need some minimal maintenance by using a 2.5mm Allen key to tighten the screws.

*Only applicable to stands purchased after September 2018.

Please note: due to the design of our stands with telescopic stems, the two small grub screws at the top of the stem, may become loose over time from using the tray or head section to pull the stem up. Therefore, these stands may occasionally need some minimal maintenance by using a 2.5mm Allen key to tighten the screws.

Please note: due to the design of our stands with telescopic stems, the two small grub screws at the top of the stem, may become loose over time from using the tray or head section to pull the stem up. Therefore, these stands may occasionally need some minimal maintenance by using a 2.5mm Allen key to tighten the screws.

Please note: due to the design of our stands with telescopic stems, the two small grub screws at the top of the stem, may become loose over time from using the tray or head section to pull the stem up. Therefore, these stands may occasionally need some minimal maintenance by using a 2.5mm Allen key to tighten the screws.

Please note: due to the design of our stands with telescopic stems, the two small grub screws at the top of the stem, may become loose over time from using the tray or head section to pull the stem up. Therefore, these stands may occasionally need some minimal maintenance by using a 2.5mm Allen key to tighten the screws.

Please Note:

Although it is possible to replace the head section on an existing Jazz Range Stand, we do not recommend frequently changing these sections.

Please be aware that our manufacturer’s warranty will not cover any parts lost or damaged if the head and tray is interchanged repeatedly.

Please note: due to the design of our stands with telescopic stems, the two small grub screws at the top of the stem, may become loose over time from using the tray or head section to pull the stem up. Therefore, these stands may occasionally need some minimal maintenance by using a 2.5mm Allen key to tighten the screws.

Please note: due to the design of our stands with telescopic stems, the two small grub screws at the top of the stem, may become loose over time from using the tray or head section to pull the stem up. Therefore, these stands may occasionally need some minimal maintenance by using a 2.5mm Allen key to tighten the screws.

For product support please contact us.
For product support please contact us.
For product support please contact us.
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10% off for new customers: use code **WELCOME10** at checkout for discount to be applied. *T&Cs apply
10% off for new customers:
use code **WELCOME10** at checkout for discount to be applied. *T&Cs apply