General FAQ’s
All our professional range products, SpeedDeck Staging Range, and some of our Tempo Range products are manufactured in the UK at our factory in Essex.
Some of the Tempo Range Products are designed in the UK and manufactured in China and Taiwan.
We keep most of our Tempo Range products in stock and can typically dispatch within 1 week of the date of order. For products we do not keep in stock, the lead time can vary between 4-12 weeks. Please contact us with your enquiry for a specific date.
Most products are despatched from our UK warehouse.
We also stock selected products in our U.S. warehouse. Orders of these products, with a U.S. or Canadian shipping address are despatched from here.
We may despatch your order from different warehouses depending on stock.
For more information you can contact us.
We do not offer a hire service of our products; however, there are hire companies in the UK, Spain and Dubai who hire our products out. Contact us for more details.
sales@ratstands.com +44 (0)20 87414804
We offer a 2-year manufacturer’s warranty on our electronic products and a 5-year manufacturer’s warranty on our music stands, staging and chairs.
You can find more information on this here
We offer a repair service on products within their warranty period as well as a chargeable service on products that are out of warranty. Please contact us with details of your product for more information.
sales@ratstands.com +44 (0)20 87414804
What are your opening hours?
Our office is open between 8.30am – 5pm (GMT) Monday – Friday.
You can contact us by emailing sales@ratstands.com or calling us +44 (0)20 87414804
RATstands Product Support
Please note: due to the design of our stands with telescopic stems, the two small grub screws at the top of the stem, may become loose over time from using the tray or head section to pull the stem up. Therefore, these stands may occasionally need some minimal maintenance by using a 2.5mm Allen key to tighten the screws.
How to assemble the RATstands Alto Stand
How to replace the tray on the RATstands Alto Stand
How to assemble the RATstands Concert Stand
How to assemble the RATstands Concert Stand Trolley
How to adjust the stem friction of the RATstands Concert Stand – Only applicable to stands purchased after September 2018.
Please note: due to the design of our stands with telescopic stems, the two small grub screws at the top of the stem, may become loose over time from using the tray or head section to pull the stem up. Therefore, these stands may occasionally need some minimal maintenance by using a 2.5mm Allen key to tighten the screws.
How to assemble the RATstands FM Microphone Stand
Please note: due to the design of our stands with telescopic stems, the two small grub screws at the top of the stem, may become loose over time from using the tray or head section to pull the stem up. Therefore, these stands may occasionally need some minimal maintenance by using a 2.5mm Allen key to tighten the screws.
How to assemble the RATstands Jazz Stand
How to adjust the tray friction on the RATstands Jazz Stand
How to replace the base on the RATstands Jazz Stand
How to replace the tray on the RATstands Jazz Stand
How to fix the stem on the RATstands Jazz and Alto Range
Please note: due to the design of our stands with telescopic stems, the two small grub screws at the top of the stem, may become loose over time from using the tray or head section to pull the stem up. Therefore, these stands may occasionally need some minimal maintenance by using a 2.5mm Allen key to tighten the screws.
How to assemble the RATstands Jazz Stand Pro
Although it is possible to replace the head section on an existing Jazz Range Stand, we do not recommend frequently changing these sections.
Please be aware that our manufacturer’s warranty will not cover any parts lost or damaged if the head and tray is interchanged repeatedly.
Please note: due to the design of our stands with telescopic stems, the two small grub screws at the top of the stem, may become loose over time from using the tray or head section to pull the stem up. Therefore, these stands may occasionally need some minimal maintenance by using a 2.5mm Allen key to tighten the screws.
How to assemble the RATstands Microphone Boom Stand
How to assemble the RATstands Opera Chair Trolley
How to assemble the RATstands Opera Stand and Light
How to assemble the RATstands Performer 3 Stand
How to attach an additional lip to the RATstands Performer 3 Stand tray
How to adjust the stem friction on the RATstands Performer 3 Stand
How to assemble the RATstands Performer 3 Stand Trolley
How to interchange the RATstands Performer3 Range Stands
How to assemble the RATstands Scherzo Stand
Please note: due to the design of our stands with telescopic stems, the two small grub screws at the top of the stem, may become loose over time from using the tray or head section to pull the stem up. Therefore, these stands may occasionally need some minimal maintenance by using a 2.5mm Allen key to tighten the screws.
How to assemble the RATstands Z3 Tablet Stand