General FAQ’s

All our professional range products, SpeedDeck Staging Range, and some of our Tempo Range products are manufactured in the UK at our factory in Essex.  

Some of the Tempo Range Products are designed in the UK and manufactured in China and Taiwan. 

We keep most of our Tempo Range products in stock and can typically dispatch within 1 week of the date of order. For products we do not keep in stock, the lead time can vary between 4-12 weeks. Please contact us with your enquiry for a specific date. 

We do not offer a hire service of our products; however, there are hire companies in the UK, Spain and Dubai who hire our products out. Contact us for more details.  

sales@ratstands.com     +44 (0)20 87414804 

We offer a 2-year manufacturer’s warranty on our electronic products and a 5-year manufacturer’s warranty on our music stands, staging and chairs. 

You can find more information on this here

We offer a repair service on products within their warranty period as well as a chargeable service on products that are out of warranty. Please contact us with details of your product for more information. 

sales@ratstands.com     +44 (0)20 87414804 

What are your opening hours? 

Our office is open between 8.30am – 5pm (GMT) Monday – Friday.  

You can contact us by emailing sales@ratstands.com or calling us +44 (0)20 87414804 

RATstands Product Support

Please note: due to the design of our stands with telescopic stems, the two small grub screws at the top of the stem, may become loose over time from using the tray or head section to pull the stem up. Therefore, these stands may occasionally need some minimal maintenance by using a 2.5mm Allen key to tighten the screws.

 

How to assemble the RATstands Alto Stand 


 

How to replace the tray on the RATstands Alto Stand 

How to assemble the RATstands Concert Stand 

How to assemble the RATstands Concert Stand Trolley 

How to adjust the stem friction of the RATstands Concert Stand 

Please note: due to the design of our stands with telescopic stems, the two small grub screws at the top of the stem, may become loose over time from using the tray or head section to pull the stem up. Therefore, these stands may occasionally need some minimal maintenance by using a 2.5mm Allen key to tighten the screws.

 

How to assemble the RATstands FM Microphone Stand 

 

Please note: due to the design of our stands with telescopic stems, the two small grub screws at the top of the stem, may become loose over time from using the tray or head section to pull the stem up. Therefore, these stands may occasionally need some minimal maintenance by using a 2.5mm Allen key to tighten the screws.

How to assemble the RATstands Jazz Stand 

How to adjust the tray friction on the RATstands Jazz Stand 

How to replace the base on the RATstands Jazz Stand 

How to replace the tray on the RATstands Jazz Stand 

Please note: due to the design of our stands with telescopic stems, the two small grub screws at the top of the stem, may become loose over time from using the tray or head section to pull the stem up. Therefore, these stands may occasionally need some minimal maintenance by using a 2.5mm Allen key to tighten the screws.

How to assemble the RATstands Jazz Stand Pro 

Please note: due to the design of our stands with telescopic stems, the two small grub screws at the top of the stem, may become loose over time from using the tray or head section to pull the stem up. Therefore, these stands may occasionally need some minimal maintenance by using a 2.5mm Allen key to tighten the screws.

How to assemble the RATstands Microphone Boom Stand 

How to assemble the RATstands Opera Chair Trolley 

How to assemble the RATstands Opera Stand and Light 

How to assemble the RATstands Performer 3 Stand 

How to interchange the tray on the RATstands Performer 3 Stand 

How to attach an additional lip to the RATstands Performer 3 Stand tray 


How to adjust the stem friction on the RATstands Performer 3 Stand 

How to assemble the RATstands Performer 3 Stand Trolley 

How to assemble the RATstands Scherzo Stand 

 

Please note: due to the design of our stands with telescopic stems, the two small grub screws at the top of the stem, may become loose over time from using the tray or head section to pull the stem up. Therefore, these stands may occasionally need some minimal maintenance by using a 2.5mm Allen key to tighten the screws.

How to assemble the RATstands Z3 Tablet Stand 

How to interchange the head of the RATstands Z3 Tablet Stand 

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