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Terms Conditions and Delivery

Terms Conditions and Delivery

Please note that the terms and conditions below apply in the case of sales of goods made from this webshop. Our terms and conditions for purchases made over the phone, by email/mail or any other means will likely differ and should be referred to separately.

Returns and Cancellation

If the goods you receive are faulty please return them to us in their original condition within 30 days and we will either repair or replace them, or refund the cost of the goods. If the goods you receive are not what you ordered, please return them to us in their original condition within 14 days and we will either replace them with the goods you ordered, or refund the cost of the goods and carriage. In addition to the above, you may in most cases return any goods within 14 days of receipt without giving any reason.

Please call us before returning any goods and obtain a returns form/number.

If you choose to return any goods you must ensure that the goods are properly packaged and sent at your cost by a secure carrier: it is your responsibility to take reasonable care to ensure that they reach us undamaged. If you do not pay for the cost of return, then we may deduct the cost of retrieving the goods from any refund due to you in respect of the order. We recommend that you use a recorded delivery service for all returns.

If a refund is due to you it will be made expeditiously and within 30 days.

Delivery and Carriage

RATstands will aim to deliver your goods within 2 days if the goods are in stock, or normally within 1-4 weeks if not, it does depend on the product and production schedules. If you need delivery by a certain time please state this on your order and we will very likely be able to help.

If for some reason, we have not delivered your order within by the time specified please contact us and we will assist you further.

For UK Customers Carriage is free of charge on all webshop orders. For overseas customers, the delivery costs are worked out on the specific products ordered. Please choose a product and proceed to pay to find out individual delivery costs.

Title to Goods

RATstands retains full title to all goods supplied until the customer has paid for in full including delivery charges however products will be at your risk from the time of delivery. In the event of the customer’s insolvency RATstands reserves the right to reclaim goods for which full payment has not been made.

Import duties

If you order products from our site for delivery outside of the EU, they may be subject to export/import duties and taxes which are levied when the delivery reaches the specified destination. You will be responsible for payment of such charges. You should also be sure to comply with all applicable laws and regulations of the country for which the products are destined – we will not be liable for any breach by you of any such laws.


We are committed to protecting your privacy. When you register with Chamberlain Music you are not given an option to opt out of unsolicited e-mails. That is because the only reason we will e-mail you is in connection with an order.

All the information you give us is collected lawfully and in accordance with the Data Protection Act 1998 and is collected only for the purpose of processing your order and collecting information for our own marketing purposes. All the information you give us when you register, or when you place an order, is treated as confidential and we will not share any of this information with any third party.

If you have any queries about our privacy policy, please email us. sales@ratstands.com