The following warranty is provided by RATstands Ltd to the original purchaser, and is valid while the original purchaser owns the Product. This Warranty runs from the date of purchase and warrants that the RATstands Product is free from defects in material or workmanship during the warranty period.

The warranty period is 5 years for purely mechanical products, and 2 years for products which use electricity. The warranty period is 1 year for Gig Bags, this excludes general wear & tear.

The warranty does not apply to damage caused by shipping, misuse, normal wear and tear, or alterations made to the product without RATstands’ specific consent. It does not apply to components which are considered to be wear items, including rubber feet, power cords, incandescent bulbs and batteries.

To make a warranty claim, you should contact RATstands and describe the nature of  the problem. Proof of original purchase by you will be required.

RATstands will determine at its sole discretion whether to replace or repair the product or its parts. This is the only remedy offered under the terms of this warranty.

If the product is to be returned for repair, you must deliver it to RATstands carriage paid; RATstands will pay the return carriage. If parts are to be replaced, RATstands will deliver them to you carriage paid; it will be your responsibility to fit them in accordance with the fitting instructions provided.

If RATstands determines that the product should be returned to RATstands for repair, then it will issue a return authorisation. No products should be returned to RATstands without such authorisation.

RATstands makes no other warranty, express or implied, except as specifically set out in this document and to the extent required by law.  RATstands shall not be liable for incidental, consequential, special, indirect, or punitive damages, or for lost profits arising out of the alleged defect or failure of RATstands’ products.  RATstands’ liability shall in all circumstances be limited to the maximum amount that was paid for the product by the original purchaser.

To contact RATstands please telephone +44 (0)20 8741 4804 or email sales@ratstands.com

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