Warranty Information

RATSTANDS LIMITED WARRANTY STATEMENT AND LIMITATION OF LIABILITY

The following warranty is provided by RATstands Ltd to the original purchaser, and is valid while the original purchaser owns the Product. This Warranty runs from the date of purchase and warrants that the RATstands Product is free from defects in material or workmanship during the warranty period.

Warranty Period:

• Mechanical Products: 5-year warranty

• Electrical Products: 2-year warranty

• Gig Bags: 1-year warranty (excludes general wear and tear)

• Chairs: 10-year warranty

Exception: Grand Opera Chair – 2-year warranty

The warranty does not apply to damage caused by shipping, misuse, normal wear and tear, or alterations made to the product without RATstands’ specific consent. It does not apply to components which are considered to be wear items, including rubber feet, power cords, incandescent bulbs and batteries.

For clearance items, the warranty does not cover defects as listed in the product description. 

Unless otherwise stated the warranty does not cover spare parts.

Customers with a valid 5-year warranty may be eligible to receive certain spare parts free of charge (excluding shipping). To request a spare part under warranty, customers must upload a valid proof of purchase at the time of ordering.

All warranty claims will be reviewed after checkout. If a claim is found to be invalid (e.g. due to expired warranty, incompatible product, or insufficient documentation), the order will be cancelled and the customer notified via email.

To make a warranty claim, you should contact RATstands and describe the nature of  the problem. Proof of original purchase by you will be required.

RATstands will determine at its sole discretion whether to replace or repair the product or its parts. Alternatively we may issue a store credit to be used on our website. This is the only remedy offered under the terms of this warranty.

If the product is to be returned for repair, you must deliver it to RATstands carriage paid; RATstands will pay the return carriage. If parts are to be replaced, RATstands will deliver them to you carriage paid; it will be your responsibility to fit them in accordance with the fitting instructions provided.

If RATstands determines that the product should be returned to RATstands for repair, then it will issue a return authorisation. No products should be returned to RATstands without such authorisation.

RATstands makes no other warranty, express or implied, except as specifically set out in this document and to the extent required by law.  RATstands shall not be liable for incidental, consequential, special, indirect, or punitive damages, or for lost profits arising out of the alleged defect or failure of RATstands’ products. RATstands’ liability shall in all circumstances be limited to the maximum amount that was paid for the product by the original purchaser.

To contact RATstands please telephone +44 (0)20 8741 4804 or email sales@ratstands.com